Employee Self-Service - The Secret to Making Your HR More Flexible
Category: HR & Payroll, Posted on: 25/06/2021 , Posted By: Webtel
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Over the past year and a half we’ve seen a tremendous surge in remote working due to COVID-19. This has laid bare the need for having flexible work processes that provide businesses the freedom to operate in an increasingly digital age.

Your HR processes in particular require a high degree of flexibility since they deal with your employees. As mentioned above, with the introduction of work at home policy, the way we work has changed tremendously. The question arises how one can make HR more adaptable to meet your business’ current and future needs?

You do that by empowering your employees with self-service.

Employee Self-Service: The Secret to Making Your HR More Flexible


What is employee self-service?

In simple words, employee self-service refers to management of tasks by employees themselves through HR software. Typically these tasks would be done by managers or HR personnel. HR solutions are primarily cloud-based that afford employees the flexibility to complete these tasks either at office, home or while they’re travelling.

What tasks can employees take care of via HR self-service?

HR software solutions utilize the self-service functionality in myriad ways but primarily most businesses use it for:

  1. HR-related request

    Employees can apply for leaves, punch-in and punch-out to mark your attendance as well as keep track of time-off, enabling one to make decisions based on data.

  2. Updating personal details

    Employees can update their records to ensure that their personal information such as their home address, mobile number, banking details are correct. This is also helpful for HR professionals as it frees them from carrying out such time consuming tasks allowing them to focus on more important jobs.

  3. Onboarding

    With employee self-service, freshly on boarded employees do not have to gather a mountain of paperwork. They can submit their key digital documents such as ID proof, previous company’s salary slips, educational certificates, etc. on the HR portal. This process not only saves time but also does away with maintaining separate files for each new recruit.

What are the benefits of employee self-service?

“Nearly 90% of organizations say success depends on empowering frontline employees to make decisions in the moment.” – Harvard Business Review

HR self-service empowers the entire workforce from the subordinate to the manager. It frees up time for managers to focus on tasks that require their attention while workers no longer have to send requests to multiple people for getting their leaves approved. In addition, running a HR self-service portal ensures your inbox doesn’t get clogged up. This is helpful as sometimes one might miss an important email due to an overcrowded inbox. Moreover, it promotes transparency of information as documents pertaining to benefits, safety procedures, salary revisions, complaints and other company policies can be accessed by employees easily without having to run after your HR personnel.

How to Pick the Right HR Software?

One needs to take into account the needs of one’s company and personnel before going ahead with picking a HR solution for your business. Go for software that offers you flexibility and covers all the basic needs that you believe is necessary for your organization. Take HR Pearls for instance, it offers multiple modules such as attendance management, employee database management, leave management, company policy, shift management, HR reports, and so on that enable employees to become empowered and embrace self-service.


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